MyMovieMug - Refund Policy
We want you to be completely satisfied with your purchase from MyMovieMug. If for any reason you're not happy with your order, we offer a hassle-free refund policy within 7 days of delivery. Please read the following guidelines to understand our refund process.
Eligibility for Refund:
- Refunds are available for all products purchased directly from MyMovieMug within the last 7 days.
- To be eligible for a refund, the product must be in its original condition, unused, and with all original packaging and tags intact.
Process for Requesting a Refund:
- To initiate a refund, please contact our customer support team within 7 days of receiving your order.
- Provide your order number and a brief description of the reason for the refund request.
- Our customer support team will guide you through the return process and provide you with any necessary instructions.
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of the product.
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be issued using the same payment method used for the original purchase.
- Personalized or customized items are not eligible for refunds unless they are damaged or defective.
- Shipping fees, if applicable, are non-refundable.
- Once we receive your returned item, please allow up to 20 business days for us to inspect the product and process the refund.
SHIPPING COSTS FOR A RETURN MUST BE PAID BY THE CUSTOMER