Refund policy

MyMovieMug - Refund Policy

We want you to be completely satisfied with your purchase from MyMovieMug. If for any reason you're not happy with your order, we offer a hassle-free refund policy within 7 days of delivery. Please read the following guidelines to understand our refund process.

Eligibility for Refund:

  1. Refunds are available for all products purchased directly from MyMovieMug within the last 7 days.
  2. To be eligible for a refund, the product must be in its original condition, unused, and with all original packaging and tags intact.

Process for Requesting a Refund:

  1. To initiate a refund, please contact our customer support team within 7 days of receiving your order.
  2. Provide your order number and a brief description of the reason for the refund request.
  3. Our customer support team will guide you through the return process and provide you with any necessary instructions.

Return Shipping:

  1. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  2. We recommend using a trackable shipping method to ensure the safe return of the product.

Refund Process:

  1. Once we receive the returned item and verify its condition, we will initiate the refund process.
  2. Refunds will be issued using the same payment method used for the original purchase.

Non-Refundable Items:

  1. Personalized or customized items are not eligible for refunds unless they are damaged or defective.
  2. Shipping fees, if applicable, are non-refundable.

Processing Time:

  1. Once we receive your returned item, please allow up to 20 business days for us to inspect the product and process the refund.