Shipping policy

MyMovieMug - Shipping Policy

Thank you for choosing MyMovieMug for your cinematic mug needs! We are dedicated to ensuring your shopping experience is as smooth and enjoyable as possible. Our Shipping Policy outlines important information regarding shipping times, methods, and fees.

Shipping Times:

  • Orders are typically processed within 1-2 business days.
  • Deliveries in the EU are usually deliverd within 3-5 business days. Deliveries outside the EU are usually delivered within 5-7 working days.
  • Shipping to distant countries, such as the Middle East or Asia, may take a little longer. We will do our best to deliver these orders within 8-10 business days.

Shipping Methods:

We use reputable shipping carriers to ensure safe and timely delivery of your MyMovieMug products. The available shipping methods are displayed during the checkout process.

Shipping Fees:

Shipping fees are calculated based on factors such as the destination, shipping method, and order weight. The exact shipping fee will be displayed at checkout before you finalize your purchase.

Order Tracking:

Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your order and estimate the expected delivery date.

Customs and Duties:

For international orders, customs and import duties may be applicable depending on the destination country. These fees are the responsibility of the recipient and are not included in the shipping fee paid to MyMovieMug.

Delivery Address:

Please ensure that the shipping address provided during checkout is accurate and complete. MyMovieMug is not responsible for any delays or delivery issues caused by incorrect or incomplete address information.

Shipping Time Variations:

While we strive to maintain the estimated shipping times, variations can occur due to factors beyond our control, such as customs processing and local postal services. We appreciate your understanding in such instances.

Lost or Damaged Packages:

In the event that your package is lost or arrives damaged, please contact our customer support team at our website as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.

Orders cannot be canceled once they have been placed.

For any further questions or inquiries about our Shipping Policy, feel free to contact us at our website.

*Christmas gifts must be ordered before December 13 to ensure they are delivered on time.

Thank you for being a valued customer of MyMovieMug!